Shipping & Delivery

Special Shipping Arrangements for COVID-19

Good news! We are still able to ship to the US and some EU countries, however due to ongoing challenges related to COVID-19 pandemic your order may be subject to courier or local post services delays.

We are processing and sending out orders almost normally, but your local post office may experience slight delays due to the situation.

Order processing time takes 1-3 business days before shipment. Our average delivery time will take from 15 to 40 business days depending on public holidays and pandemic postal delays that are out of our control.

In this uncertain climate we cannot guarantee how quickly packages will be shipped internationally. Please take this into account if you need your item delivered by a certain date.

Where do you ship from?

It depends on the products you ordered and the stock in our fulfillment centers. We operate nine fulfillment centers across the United States, United Kingdom, Hong Kong and China. So you may receive your items from different fulfillment centers.

My order has not arrived yet? Even after your promise "30 business days", why?

While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from our fulfillment centers. If it does not arrive by 8 weeks after ordering, we can help reship your order or refund guaranteed! :)

I have only received part of the shipment, where are the other items?

We ship from different fulfillment centers using different carriers so some items might arrive earlier than others. Also, sometimes parcels experience shipping delays while others do not.

What about possible custom fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country (this rarely happens).

Will this item get to be before _________?

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items less than a month of needing the goods. There is an outside chance of your items not arriving on time. We are not held responsible for items that do not arrive before specified dates.