FAQ

SUPPORT

Our headquarter is based in Hong Kong. We operate nine fulfillment centers across the United States, United Kingdom, Hong Kong and China.

Customer Service Email: support@LoveInPassion.com

ORDER

LoveInPassion.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.

SHIPPING

Yes! We ship everywhere in the world. Just be sure to check that the items you’re ordering will clear customs in your country.

We charge a flat rate of $4.99 worldwide shipping for unlimited items and not based on weight.

For orders over $50, we offer free shipping.

We choose USPS, UPS, DHL and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

During COVID-19, our average shipping time is from 15-40 business days depending on your location. 

United States, Canada, United Kingdom, Australia, and New Zealand: 15-30 business days.

European countries: 15-30 business days.

Asian countries: 20-40 business days.

Rest of the world: 25-40 business days.

DELIVERY

We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.

RETURNS

You are fully covered and protected by our 30-day “No Questions Asked” 100% money back guarantee.

If there’s some sort of manufacturing defect, let us know within 30 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.