Thank you for contacting the Cosy Home support team. We will respond in 12 hours during our normal business hours (Monday-Friday, 9am-5pm UTC).


  • Business Address: We are a global trading company and our headquarter is located in Hong Kong. We have multiple warehouses in the United States, United Kingdom, Hong Kong, and China.
  • Business Hours: Monday-Friday, 9:00am-5:00pm (UTC).
  • Customer Service Email:
  • Toll-Free Number: 1-800-591-0395 (If all lines are busy please contact us via email!)

Shipping Information:

  • Insured Shipping: 7-20 business days. (Excluding weekends)
  • Insured Worldwide Shipping: 7-25 business days. (Excluding weekends)
  • Ordered Multiple Items: You may receive multiple packages for logistic reason.

Estimated Time of Arrival:

Location Arrival
United States, Canada, United Kingdom, Australia, and New Zealand: 7-14 business days
European countries: 7-14 business days
Asian countries: 7-20 business days
Rest of the world: 7-25 business days

Order Tracking:

We provide tracking numbers for all orders. You should receive the tracking number via email after our 1-3 days processing time. If you can’t find your tracking number in 7 days after you placed your order, please check your junk folder.

You can track your order with this link below:

If you need any help, feel free to fill the form below and we will get back to you soon!